Copyright: Copyright ©2000


Contents

•	Start Calling Now: Express Setup for PC-to-Phone

•	Requirements

•	Download and Installation

•	Microphone/Sound Card Wizard

•	Dialing Instructions

•	PC-to-Phone Interface

•	Features

•	Technical Troubleshooting


Start Calling Now: Express Setup for PC-to-Phone

Three easy steps to start calling on your PC-to-Phone:

1.	 Download/Installation:

The download/installation process has been streamlined to make setup quicker and easier than ever. If you have already downloaded and installed PC-to-Phone, skip this step and continue with the next one.

A.	Go to www.deltathree.com.

B.	Click to download PC-to-Phone. A wizard will guide you through the brief downloading process. It is important that you remember the folder in which you saved the file.

C.	Double-click the icon on the desktop or the Windows Explorer folder to install.

A setup wizard will guide you through the installation of deltathree.com's PC-to-Phone. Upon completion of the installation process, PC-to-Phone will automatically open.

2.	Initial Setup

Sound Wizard step 1: Playback Settings

This step tests your speaker setup, ensuring that you will be able to clearly hear the person you are calling.

Follow the steps detailed below:

A.	Choose a playback device:

The Setup Wizard identifies all sound cards installed on your PC and displays them in a drop-down list. From this list, choose the sound card you wish to transmit the sound you hear from the person you call.

B.	Click 'Play'. You should hear the message "Welcome to deltathree" and see the audio meter rise and fall accordingly.

C.	Adjust the volume bar until you are satisfied with the playback volume, then click 'Stop'.

D.	If you do not hear the playback message clearly, click Help for troubleshooting tips.

E.	Click 'Next' to continue.

Sound Wizard step 2: Recording Settings

This step checks your recording quality, and optimizes its sound. This ensures that you will be heard clearly by the person you call.

Follow the steps detailed below:

A.	Choose a Recording device:

The Sound Wizard identifies all sound cards installed on your PC and displays them in a drop-down list. From this list, choose the sound card you wish to transmit your voice when you call.

B.	Click 'Record'

C.	Speak into your PC microphone, or into the head/handset attached to your PC.

D.	After 5 seconds, you will hear your recorded voice played and see the volume meter rise and fall accordingly.

Note: If you have two sound cards installed, the playback of your voice will be transmitted through the playback device previously specified for your machine (Sound Wizard: Playback).

E.	If you are not satisfied with the sound quality, adjust the volume bar and repeat steps 2-4.

F.	If you are still not satisfied with the sound quality, click 'Help' for troubleshooting tips.

G.	Once you are satisfied with the sound quality, click 'Next' to continue with the Sound Wizard, or 'Back' to return to the previous step (Sound Wizard Playback).

Network Analyzer

This step tests whether you can use PC-to-Phone from your current location. This is particularly helpful if you are connecting from behind a firewall.

Follow the steps detailed below:

A.	Click 'Start test'; the wizard will check whether you can connect to PC-to-Phone. You will be notified when the test is complete.

B.	If you can connect, a message will inform you that the test was successful.

If you cannot connect, a message will inform you that the test failed.

Note: This does not necessarily mean you will be unable to use PC-to-Phone. Click here to receive tips on troubleshooting your network connection.

C.	Click 'Finish' to end the Setup Wizard, or 'Back' to return to the previous step (Sound Wizard Record).

3.	Sign Up or Log In:

To use PC-to-Phone, you must have a valid deltathree.com account.

The first time you open PC-to-Phone, a message box appears. The purpose of this message box is to identify whether you are a deltathree.com member, and to have you signed up and calling as quickly as possible.

If you are not yet a deltathree.com member...

If you are not yet a deltathree.com member, click 'Sign Up Now'. You will be connected to a page from which you can sign up and receive a UserID and Password, which you will need to log in to PC-to-Phone. You can now proceed to the instructions for deltathree.com members.

If you are already a deltathree.com member...

If you are already a deltathree.com member, click 'Log in'; the Log On box appears.

To enter your account information:

A.	Enter your 8-digit UserID

B.	Enter your 4-digit Password

C.	If you want PC-to-Phone to remember your UserID and Password for future use, select the Save Password checkbox.

D.	Select the geographic area nearest to where your server is located from the Server Location drop-down list.

E.	Click 'Log In Now' to submit the information and activate your PC-to-Phone.

Congratulations, you are now ready to start using PC-to-Phone. For dialing instructions, click here.


Minimum System Requirements
Requirements

Minimum system requirements for using PC-to-Phone:

Pentium 100 MHz PC or higher

16 Mb RAM

Windows 95/98/NT/2000

Windows-compatible full duplex sound card

Microphone and speakers, or head/handset

Internet TCP/IP connection (28.8 bps, SLIP or PPP minimum)


Download and Installation

The download/installation process has been streamlined to make setup quicker and easier than ever. If you have already downloaded and installed PC-to-Phone, skip this step and continue with the next one.

1.	Go to www.deltathree.com.

2.	Click to download PC-to-Phone. A wizard will guide you through the brief downloading process. It is important that you remember the folder in which you saved the file.

3.	Double-click the icon on the desktop or the Windows Explorer folder to install.

A setup wizard will guide you through the installation of deltathree.com's PC-to-Phone. Upon completion of the installation process, PC-to-Phone will automatically open.


Advanced Dialing Instructions

PC-to-Phone Advanced Dialing Instructions

Please note that you must have a valid deltathree.com account to use PC-to-Phone. To sign up, please visit www.deltathree.com.

To dial using our PC-to-Phone service (even for a local or domestic call), please follow the instructions below.

Dialing Format:

The dialing format now allows you to use any alphanumeric character, as well as standard delimiters.

The format for dialing is: Country Code + Area Code* + Local Number. The following formats are permitted:

Dialing Format:	Examples:
Standard delimiters, where a plus sign '+' indicates country code, parentheses '(xxx)' indicate area code, and a dash '555-1212' divides the local number.	+1(212)555-1234 (US) +44(171)222-1234 (UK)
Numbers only	12125551234 (US) 441712221234 (UK)
Numbers and letters Note: The country code and area code cannot include letters.	1555FLOWERS (US)
One space or dash between numbers	1 212 555 1234 (US) 1-212-555-1234 (US)
Do NOT dial an international access code (e.g., 011 or 00) before the number.

*If the area code begins with zero, omit the zero (e.g., for '09' dial only '9').

Invalid dialing formats

Any dialing format that is not mentioned among the examples above is invalid and will likely cause dialing errors. Please note the following rules:

The '+' should be used only before the country code

Parentheses '(xxx)' should enclose the area code only.

Between numbers, there cannot be more than one space, dot and/or dash).

Dialing numbers that include an extension

There are two ways of dialing a number than includes an extension.

1.	Dial the number, then upon hearing the voice prompt, dial the extension.

2.	Dial the number, then insert a comma before dialing an extension.

For example, to dial a New York number that includes extension 417, dial 12125551234,417.

Inserting a comma creates a dialing delay. To adjust the length of the dialing delay, go to the Dialing tab (Tools/Preferences/Dialing) and edit the number of seconds in the 'Delay on comma for' box.

How to Dial:

1.	 Enter the phone number in the white Number Display bar.

2.	 Click 'CALL' to place a call.

3.	 Click 'HANG UP' to end the call.

Dialing using the Interface Dial Pad or keyboard:

1.	Using the mouse, be sure the cursor is in the Number Display window.

2.	Point and click on each number until the entire phone number is entered or type the number using the keyboard.

3.	Click 'CALL' to place a call.

4.	Click 'HANG UP' to end the call.


Technical Troubleshooting

How can I enter or re-enter a different deltathree.com UserID?

How do I know if I have the latest version?

Will my phone book carry over if I download the latest version?

Error Message: "Unable to sign on with this UserID and Password."

Error Message: "Dial numbers only…"

How do I use PC-to-Phone if I am behind a firewall?

How do I use PC-to-Phone if I am using a proxy?

General Sound Issues

Echo

One side cannot hear

Sound Wizard: Playback

Sound Wizard: Recording

Network Analyzer


PC-to-Phone Interface

The picture below shows the deltathree.com PC-to-Phone.

Click a label to learn more about a feature.

Interface Features:

Number Display: Displays the number dialed. To initiate a call, type the number in this box or use the Interface dial pad and click the Call button.

Call History: Displays a list of previously dialed numbers. Selecting a number from this list will initiate a call to that number.

Dialing Assistance: Helps you use the correct dialing format.

Clear Display: Removes the contents of the Number Display window.

'CALL' Button: Initiates a call to the number entered in the Number Display window.

'HANG UP' Button: Enabled only when a call is in progress, clicking this button ends the call.

'PHONE BOOK' Button: Opens your phone book. From here you can create a new entry, or edit or delete an existing one. Also allows you to initiate a call to a stored number directly from the phone book.

Speed Dial Buttons: Displays up to five selected numbers from the phone book for easy dialing. You can to add to the speed dial list from within the phone book window or simply click once on a speed dial button.

Microphone & Speaker Volume Settings: Adjust the microphone's sensitivity and the speakers' volume by dragging the sliding controls. Click on the microphone or speaker icon to mute (the icon will show an 'X' when muted).

Add Funds: Links you directly to the web to add funds to your deltathree.com account.

Member Interactive Center: Links directly to the deltathree.com Member Interactive Center, where you can view or update account information, and access your Call Detail Records or your financial Activity Log.

Detailed Account Information: Displays key account information such as balance and new D3Box messages. Links also to 'my info' summary page, Call Detail Records (call list), and more. Click 'Refresh' to view updated information.

Status Bar: Displays status of call in progress.

Menu Bar: The menu bar lists options for accessing the complete functionality of the PC-to-Phone client. There are five options on the menu bar, each with sub-menus. The menu options are Phone, Login, Tools, Messaging and Help.

Phone

Call initiates your call to the number you have dialed. By right-clicking on this button, you can access the full range of menu options.

Hang Up terminates your call to the number you have dialed. By right-clicking on this button, you can access the full range of menu options.

Clear History erases the stored list of most recent numbers dialed. This list appears in the Number Display panel and can be accessed by clicking the drop-down arrow to the right of the panel.

To set the amount of recently dialed numbers that you can view in the drop-down list, go to Tools/Preferences and open the Dialing tab. You can define the amount in the 'Max number of history entries' panel.

Add to Phone Book opens a window to insert an entry into the phone book.

Organize Phone Book opens a window to organize entries in the phone book.

Exit closes PC-to-Phone.

Login

Log in Now allows you to submit your account information in preparation for calling.

Change User allows you to log in using a different account.

Forget Password allows you to command PC-to-Phone to disregard the password that was remembered when you clicked the Save Password checkbox. This is particularly helpful if PC-to-Phone is used by several accounts on a single PC.

Tools

Always on Top keeps PC-to-Phone as the active window if other applications are open

Setup Wizard opens a two-phased check of your settings:

Sound Wizard ensures that your speakers and microphone are set for optimal sound transmission. To learn more, click here.

Network Analyzer opens a wizard that checks your network connection. To learn more, click here.

Skins allows you to switch the PC-to-Phone interface language and skin.

Preferences opens a folder with two tabs:

Dialing allows you to insert a pause in the dialing sequence (useful when dialing a number with an extension), be notified when a new version becomes available, and define how you will receive incoming calls (see PC-to-PC for more details).

Sound allows you to define your playback and recording devices.

Messaging

This menu offers links to deltathree.com messaging services. You can enter these sites online using the same UserID and Password that you use for PC-to-Phone.

Email-IT links to a page from which you can compose and send email.

FaxIT links to a page from which you can forward a fax or email (of up to 500k) to up to 4 fax destinations.

Inbox links to a page from which you can view a summary of your D3Box information.

Help

Help Topics links to a help file.

FAQs links to a web-based page with Frequently Asked Questions.

Call Customer Service connects you (for free) via PC-to-Phone to the deltathree.com Customer Service center to speak directly with a customer service representative.

Links connect you directly to key deltathree.com web pages, including a direct link to the Add Funds page.

About deltathree.com PC-to-Phone displays software credits and the PC-to-Phone version number


Initiates a call to the number entered in the Number Display window.


Displays the number dialed. To initiate a call, type the number in this box or use the Interface dial pad and click the Call button.


Displays a list of previously dialed numbers. Selecting a number from this list will initiate a call to that number.


Sets the speakers and/or microphone to a "Mute" status.


Removes the contents of the Number Display window.


Adjust the microphone's sensitivity and the speakers' volume by dragging the sliding controls. Click on the microphone or speaker icon to mute (the icon will show an 'X' when muted).

.


Displays up to five selected numbers from the phone book for easy dialing. You can to add to the speed dial list from within the phone book window or simply click once on a speed dial button.


Displays key account information such as balance and new D3Box messages. Links also to 'my info' summary page, Call Detail Records (call list), and more. Click 'Refresh' to view updated information.


Displays status of call in progress and shows duration of current call.


Opens your phone book. From here you can create a new entry, or edit or delete an existing one. Also allows you to initiate a call to a stored number directly from the phone book.


Links directly to the deltathree.com Member Interactive Center, where you can view or update account information, and access your Call Detail Records or your financial Activity Log.


Links you directly to the web to add funds to your deltathree.com account.


Enabled only when a call is in progress, clicking this button ends the call.


The menu bar lists options for accessing the complete functionality of the PC-to-Phone client. There are four options on the menu bar, each with sub-menus. The menu options are Phone, Login, Tools and Help.


How can I re-enter or enter a different deltathree.com UserID?

1. Open deltathree.com PC-to-Phone

2. Go to Log In/Change User

3. Change or re-enter your deltathree.com UserID and Password.

4. Click 'OK'.


How do I know if I have the latest version?

The latest version of deltathree.com PC-to-Phone is 3.1. To find the version number, open your PC-to-Phone and go to Help/About deltathree.com PC-to-Phone. You can also select 'Notify me when a new version is available' in Tools/Dialing Configuration to be sure you are always aware of the newest releases.


Will my phone book carry over if I download the latest version?

Your existing phone book (from versions 2.1 and later of PC-to-Phone) will carry over to this version. There is no need to re-enter your phone book entries manually.


Error Message: "Invalid UserID or Password."

This message indicates that you are using an incorrect UserID or Password. Please be sure you are using the 8-digit deltathree.com UserID and 4-digit deltathree.com Password that you received after signing up.

If you continue to receive this message, go to http://www.deltathree.com/help/remindme.asp to be reminded of your UserID and Password or email us at help@deltathree.com.


Error Message: "Dial numbers only..."

Please be sure to dial using this formula:

Country code + area code (no '0') + local number

Do not:

Dial any international access code that you might use on your regular phone

Dial the zero ('0') in the area code if there is one

Enter spaces, dashes (-) or other symbols (+, *).

This is how your number should look:

To the US: 12125551212

To the UK: 441712221234

If you continue to experience difficulty dialing, email us at help@deltathree.com.


How do I use PC-to-Phone if I am behind a firewall?

To use deltathree.com PC-to-Phone with your firewall, you will need to open the following ports for UDP and TCP:

SOURCE	DESTINATION
Local High port (ex. 3325)	-> TCP 12053
Local High port (ex. 3325)	<- TCP 12053
Local High port (ex. 3325)	-> TCP 80
Local High port (ex. 3328)	->  TCP 12083
Local High port (ex. 3328)	<- TCP 12083
UDP 12122, 24150 - 24179	<- -> UDP 12122, 24150 - 24179
UDP 12120	<- -> UDP 12080


How do I use PC-to-Phone if I am using a proxy?

If you use Internet Connection Sharing (ICS), you will need to disable it with the 'enable/disable' option on your taskbar. You may then make calls only from the computer that is directly connected to your ISP.

If you are connected through a company network (LAN) proxy, you may not be able to use PC-to-Phone.


General sound issues

Voice sent over the Internet involves transmitting a large amount of data. This process is vulnerable to factors such as Internet congestion and the speed of your connection, which can contribute to the delay or echo you may sometimes hear.

To balance out the uncontrollable factors, we suggest you make the most of what you can control by using a high-quality full-duplex sound card, being sure you are using the latest drivers (check with the sound card manufacturer), and using the cleanest (uninterrupted) and fastest Internet connection possible. You might also consider tailoring your calling around hours of peak Internet use and congestion.

Please be assured that this technology is very new and the lines and modem speed, and thus overall quality, continues to improve daily.


Echo

In addition to the information above, we can provide you with the following suggestions to help reduce the echo you may sometimes hear.

Use a head- or handset instead of a microphone and speakers.

If you are using a microphone, hold it away from the speakers and lower your speaker volume to avoid having the sound recirculated from your speakers back into the microphone.


One side cannot hear

If you are having difficulty hearing the person you are calling or they cannot hear you, you may want to experiment with the volume settings on your PC-to-Phone interface as well as the Windows volume settings.

To adjust the settings on PC-to-Phone, simply slide the levers next to the speaker and microphone icons towards the + to increase, or towards the – to decrease the sound level.

If the speaker is on 'mute' (has an X through it), you will not hear the person you are calling.

If the microphone is on 'mute', the person you are calling will not hear you.

To adjust the Windows volume settings, double-click the speaker icon in the lower right corner of your screen and adjust the settings for Play/Record controls as described below. Switch between the two by clicking 'Adjust Volume for' and choosing 'Recording' or 'Playback'. If a specific volume control is not displayed, go to Options/Properties and verify that the 'Show volume controls for' box is ticked.

If you continue to having trouble hearing the person you are hearing, click here to troubleshoot.


Choose Your Language, Choose Your Skin

PC-to-Phone has built-in multi-lingual support. This enables you to choose your PC-to-Phone user interface from any available language and skin.

The default language is the one used during download.

Once you set a language, you can select from a list of skins currently available for that language.

You can also download additional skins that exist for your version. By clicking 'Download additional skins', PC-to-Phone reads the language you have defined and offers you our newest skins compatible with your language.

To set the language of your PC-to-Phone:

1.	From the Tools menu, select Preferences.

2.	Click the Appearance tab.

3.	From the Language drop-down list, select a language.

4.	Select your preferred skin (see below) and click 'OK'. If you do not select a skin you will be assigned the default.

To set the skin of your PC-to-Phone:

1.	Set the PC-to-Phone language as described above.

2.	From the Skin drop-down list, select a skin. If you do not select a skin you will be assigned the default.

Note that the list of available skins is limited to those that correspond to your selected language.

3.	Click 'OK'.


Local Access

Choosing a server location closest to the geographic area from which you are dialing will enhance your connection and therefore your sound transmission quality.

To choose the server closest to you, please follow the steps below:

1.	From the Login menu, choose Change User; the Log In box appears.

2.	After verifying that the UserID and Password are correct, select the server location nearest to you from the Server Location drop-down list.

3.	Click 'Log in Now'; PC-to-Phone will log you in and update your server information.


Timer

The timer feature displays the duration of your call as it occurs. The timer can be found within the status bar (see PC-to-Phone Interface if you are unsure where the status bar is located).


PC-to-Phone on top

You can set PC-to-Phone to appear on top, i.e., at the forefront of your screen, at all times, regardless of any other programs open on your PC.

To set PC-to-Phone to appear on top, go to the Tools menu and select Always On Top. This option will be marked with a checkmark when the Always On Top feature is active.


System Tray Icon

Once you install PC-to-Phone, a blue and white triangle icon appears in your system tray (in the lower right corner of your Windows screen). You can open PC-to-Phone at any time simply by double-clicking this icon.

By right-clicking on the PC-to-Phone icon from within the system tray, you can perform the following activities:

Launch/Open - maximize PC-to-Phone to appear on your screen.

Preferences - open the Preferences box, from which you can set dialing, appearance, sound and account options.

About deltathree.com - view version and copyright information.

Close - close the PC-to-Phone application.


PC-to-PC

Deltathree.com's PC-to-Phone now supports PC-to-PC calling.

Calling PC-to-PC

1.	To call PC-to-PC:

2.	Sign on to PC-to-Phone

3.	Enter the IP address of the PC you wish to call in the number display. (The dialing format should include the periods.)

4.	Click Call to connect, Hang Up to disconnect.

Receiving PC-to-PC calls on your PC-to-Phone

You can also receive PC-to-PC calls to your PC-to-Phone. How you receive the call depends on the settings defined in your Dialing preferences (available under Tools/Preferences/Dialing).

The Incoming panel in the Dialing tab provides three options for receiving incoming calls.

Option		Result
Automatically accept incoming calls		Connects you with the calling party immediately, with no message.
Reject incoming calls		Blocks incoming calls.
Ask before accepting calls		When you receive a call, a message is displayed and the calling IP address appears on the PC-to-Phone Number Display. You will need to indicate whether you wish to connect.


Links Available

Whether you want to sign up at our web site or recharge your account, you can do so easily with the handy list of web links included in PC-to-Phone. Just go to Help/Links to see what's available.


Sign up
Sign up or Log in

To use PC-to-Phone, you must have a valid account.

The first time you open PC-to-Phone, a message box appears. The purpose of this message box is to identify whether you are a deltathree.com member, and to have you signed up and calling as quickly as possible.

If you are not yet a deltathree.com member...

If you are not yet a deltathree.com member, click 'Sign Up Now'. You will be connected to a page from which you can begin the sign up process. Remember your UserID and Password, as you will need it to log in to PC-to-Phone. You can now proceed to the instructions for deltathree.com members.

If you are already a deltathree.com member...

If you are already a deltathree.com member, click 'Log In'; the Log In box appears.

To enter your account information:

1.	Enter your 8-digit UserID

2.	Enter your 4-digit Password

3.	If you want PC-to-Phone to remember your UserID and Password for future use, select the Save Password checkbox.

4.	Select the geographic area closest to where your server is located from the Server Location drop-down list.

5.	Click 'Log In Now' to enter the information and activate your account for PC-to-Phone use.

Congratulations, you are now ready to start using PC-to-Phone. For dialing instructions, click here.


Rates

You can go to www.deltathree.com to find out the latest PC-to-Phone calling rates. This option is also available from your PC-to-Phone. From the Help menu, choose Links/Rates to connect to the deltathree.com Rates page. From there you can search rates for calling nearly any country in the world.


Network Analyzer

This step tests whether you can use PC-to-Phone from your current location. This is particularly helpful if you are connecting from behind a firewall.

Follow the steps detailed below:

1.	Click Start test; the wizard will check whether you can connect to PC-to-Phone. You will be notified when the test is complete.

2.	If you can connect, a message will inform you that the test was successful.

If you cannot connect, a message will inform you that the test failed.

Note: This does not necessarily mean you will be unable to use PC-to-Phone. Click here to receive tips on troubleshooting your network connection.

3.	Click Finish to end the Setup Wizard, or Back to return to the previous step (Sound Wizard: Recording).


Setup Wizard: Playback
Sound Wizard: Playback

This step tests your playback quality, and ensures that you will be able to clearly hear the party with whom you speak.

To complete this stage, follow the steps detailed below:

1.	Choose a Playback device:

The Sound Wizard identifies all sound cards installed on your PC and presents them to you in a drop-down list. From this list, choose the sound card through which you will hear the other party.

2.	Click Play. You should hear a message "Welcome to deltathree" and see the audio meter rise and fall accordingly.

3.	Adjust the volume bar until you are satisfied with the playback volume, then click Stop.

4.	If you do not hear the playback message clearly, click Help to receive troubleshooting tips.

5.	Click Next to continue with the Setup Wizard.


Features

Introduction

Deltathree.com PC-to-Phone allows you to:

Use your multimedia PC to call over the Internet to any regular phone.

Call anywhere in the US or Canada for free.

Call any D3Box Direct Dial number free from anywhere in the world.

New Features & Functions

There are several exciting new features in this version of deltathree.com PC-to-Phone.

Sound Wizard: Before you start dialing, a wizard checks your playback and recording settings to ensure a high-quality sound transmission.

Network Analyzer: A wizard tests whether you can connect to our network, and offers troubleshooting help if the test fails.

Choose Your Language, Choose Your Skin: You can view PC-to-Phone in a variety of languages and skins, and download new ones as they become available.

Local Access: Set your access location for better connections and sound quality.

Rates: View our low per-minute rates to all countries.

Timer: See the duration of your call in progress.

Enhanced Speed Dial and Phone Book: New enhancements give you the option of calling a home, work, or mobile number... or sending a fax or email with your D3Box alias.

System Tray Icon: Keep PC-to-Phone open in your system tray, open it or change settings with a mouse-click.

Float: Keep PC-to-Phone on top at all times.

PC-to-PC.

Using the Phone Book:

To enter a number in the phone book:

1.	Click on the Phone Book button or go to: Phone/Add to Phone Book.

2.	Enter the name and phone number (with no spaces or dashes).

3.	Enter a nickname (optional).

4.	If you want the nickname to appear in the Speed Dial list, select the Include in Speed Dial checkbox.

5.	Click 'OK'.

To edit a number in the phone book:

1.	Click on the Phone Book button or go to: Phone/Organize Phone Book.

2.	Display the desired entry using the alphabet list across the top of the Phone Book box.

3.	Select the entry to be edited.

4.	Click 'Edit'; the Edit Phone Book Entry box appears.

5.	Change the name and/or phone number.

6.	Edit the nickname (optional).

7.	If you want the nickname to appear in the Speed Dial list, select the Include in Speed Dial checkbox.

8.	Click 'OK'.

To call a number in the phone book:

1.	Click on the Phone Book button or go to: Phone/Organize Phone Book.

2.	Using the alphabet list across the top of the Phone Book box, display the desired entry .

3.	Select the entry to be dialed.

4.	Click 'Call'.


Playback Wizard Troubleshooting

If you did not hear a welcome message clearly, please perform the following checks to test your sound quality. After attempting each solution, rerun the playback test to see whether the problem has been resolved.

Result of Test	Possible Problem	Solution
I don't hear any sound.	Speaker jacks have not been plugged into the speaker port.	Verify that your speaker jacks are plugged into the speaker port. Hint: Go to Sounds and Multimedia on your PC (Start/Settings/Control Panel). Check that you can hear sound events.
	Speakers are not turned on.	Verify that the power switch on the speakers is turned on.
	Speaker jacks have not been plugged in the sound card specified to work with PC-to-Phone (if you have more than one sound card installed on your PC).	If you have more than one sound card installed on your PC, verify that the sound card to which your speaker connects is the same sound card you have designated for playback.
	Playback wizard volume bar is set too low.	On the playback wizard, raise the volume bar to a level that allows you to hear sound satisfactorily.
	Sound card is being used by another application, e.g., a CD player.	Close any other applications that require a sound card.

If none of the above solutions solves the problem, try the tests described below.

	Playback does not work (one sound card installed)	1. From the Start menu, go to Programs / Accessories / Entertainment / Sound Recorder (exact location may vary depending on the operating system used).  2. Open the Sound Recorder and click the red button to record a message. 3. Click the Play arrow to hear your message. If you cannot hear your recorded message, contact your Microsoft support resource.  4. If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.
	Playback does not work (multiple sound cards installed)	1. From the Start menu, go to Programs / Accessories / Entertainment / Sound Recorder (exact location may vary depending on the operating system used).  2. Open the Microsoft Sound Recorder and click the red button to record a message. 3. Click the Play arrow to hear your message. If you cannot hear your recorded message, contact your Microsoft support resource.  If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard: 1. From the Sound Recorder’s Edit menu, choose Audio Properties.  2. Make a note of the preferred device in the Sound Playback panel. 3. Open the Playback Wizard.  4. Define the playback device as the one noted in the previous step. 5. Rerun the Playback Wizard.  Note: If the playback devices are already identical, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call. If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.
I hear sound, but not well.	Speakers are connected but not turned on.	Verify that the power switch on the speakers themselves are turned on.
	Speakers are connected and turned on, but the volume is too low.	Raise the volume on your speakers to a satisfactory level
	Speakers are on, but your PC's master volume is set too low.	Go to Sounds and Multimedia on your PC (Start/Settings/Control Panel). Check that the master volume is sufficiently high.
	Playback wizard volume bar is set too low.	On the playback wizard, raise the volume bar to a level that allows you to hear sound satisfactorily.
I received an error message (or other problem Troubleshooting has not covered).		Please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of the error message you received or a description of the problem including your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.


Recording Wizard Troubleshooting

If you did not hear your voice played back clearly, please perform the following checks to test your sound quality.

Result of Test	Possible Problem	Solution
I can’t hear my recorded message	No microphone	Verify that your PC either contains an internal microphone or is properly connected to an external microphone.
	Microphone is not plugged into the microphone port.	Verify that your microphone jack is plugged into the microphone port.
	Microphone jack has not been plugged in the sound card specified to work with PC-to-Phone (if you have more than one sound card installed on your PC).	If you have more than one sound card installed on your PC, verify that the sound card to which your speaker connects is the same sound card you have designated for playback.
	Sound is too far away to be picked up by the microphone	Speak closer to the microphone.
	Speaker jacks have not been plugged into the speaker port.	Verify that your speaker jacks are plugged into the speaker port. Hint: Go to Sounds and Multimedia on your PC. (Start/Settings/Control Panel) Check that you can hear sound events.
	Speakers are not turned on.	Verify that the power switch on the speakers is turned on.
	Speaker jacks have not been plugged in the sound card specified to work with PC-to-Phone (if you have more than one sound card installed on your PC).	If you have more than one sound card installed on your PC, verify that the sound card to which your speaker connects is the same sound card you have designated for playback.
	Playback wizard volume bar is set too low.	On the playback wizard, raise the volume bar to a level that allows you to hear sound satisfactorily.
	Sound card is being used by another application, e.g., a CD player.	Close any other applications that require a sound card.

If none of the above solutions solves the problem, try the tests described below.

	Playback does not work (one sound card installed)	1. From the Start menu, go to Programs / Accessories / Entertainment / Sound Recorder (exact location may vary depending on the operating system used).  2. Open the Sound Recorder and click the red button to record a message. 3. Click the Play arrow to hear your message. 4. If you cannot hear your recorded message, contact your Microsoft support resource.  5. If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.
	Playback does not work (multiple sound cards installed)	1. From the Start menu, go to Programs / Accessories / Entertainment / Sound Recorder (exact location may vary depending on the operating system used).  2. Open the Microsoft Sound Recorder and click the red button to record a message. 3. Click the Play arrow to hear your message. If you cannot hear your recorded message, contact your Microsoft support resource.  If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard: 1. From the Sound Recorder’s Edit menu, choose Audio Properties.  2. Make a note of the preferred device in the Sound Playback panel. 3. Open the Playback Wizard.  4. Define the playback device as the one noted in the previous step. 5. Rerun the Playback Wizard.  Note: If the playback devices are already identical, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call. If you can hear your recorded message with the Sound Recorder but not with the PC-to-Phone Record Wizard, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.
I hear sound, but not well.	Speakers are connected but not turned on.	Verify that the power switch on the speakers themselves are turned on.
	Speakers are connected and turned on, but the volume is too low.	Raise the volume on your speakers to a satisfactory level
	Speakers are on, but your PC's master volume is set too low.	Go to Sounds and Multimedia on your PC (Start menu/Settings/Control Panel). Check that the master volume is sufficiently high.
	Playback wizard volume bar is set too low.	On the playback wizard, raise the volume bar to a level that allows you to hear sound satisfactorily.
I received an error message (or other problem Troubleshooting has not covered).		Please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of the error message you received or a description of the problem including your sound cards, operating system, version of PC-to-Phone and whether you can successfully call.


Network Wizard Troubleshooting
Network Analyzer Troubleshooting

Failing the Network Analyzer test does not necessarily mean that you are unable to use PC-to-Phone with your current network settings.

If the network test fails, please check your settings as described below. If the suggested adjustments do not result in a positive network test, then it is likely that your network settings prevent you from using PC-to-Phone.

Network Checks (please perform in order):

Result of Test	Possible Problem	Solution
Test failed, I received an error message.	Port closed.	The error message details one or more ports required for PC-to-Phone that are inaccessible to you. Ask your system administrator to open the inaccessible ports (we recommend copying and pasting the port address appearing in your message to a place where you can refer to it).
Test failed, I did not receive an error message	No active Internet connection.	Check that you can successfully connect to a site on the Internet. An active Internet connection is required while using PC-to-Phone.
	No connection to the deltathree.com server.	To ping (verify access to) the network server: 1. From the Windows Start menu, choose Run. 2. Type the following:  ping net-analyzer.deltathree.com A successful reply message should appear. If the ping is successful, try the network test again. If this test continues to fail, please contact customer service at help@deltathree.com or call 1-877-446-3719 with a description of the problem, including your sound cards, operating system, version of PC-to-Phone and whether you can successfully call. If the ping is unsuccessful, try again later, as our servers may be undergoing periodic maintenance. If after repeated attempts you remain unable to ping the network server, you may be behind a proxy (see How do I use PC-to-Phone if I am behind a proxy).


Setup Wizard: Recording
Sound Wizard: Recording

This step checks your recording quality, and optimizes its sound. This ensures that you will be heard clearly by the person you call.

Follow the steps detailed below:

1.	Choose a Recording device:

The Sound Wizard identifies all sound cards installed on your PC and displays them in a drop-down list. From this list, choose the sound card you wish to transmit your voice when you call.

2.	Click Record

3.	Speak into your PC microphone, or into the head/handset attached to your PC.

4.	After 5 seconds, you will hear your recorded voice played and see the volume meter rise and fall accordingly.

Note: If you have two sound cards installed, the playback of your voice will be transmitted through the playback device previously specified for your machine (Sound Wizard: Playback)

5.	If you are not satisfied with the sound quality, adjust the volume bar and repeat steps 2-4.

6.	If you are still not satisfied with the sound quality, click Help for troubleshooting tips.

7.	Once you are satisfied with the sound quality, click Next to continue with the Sound Wizard, or Back to return to the previous step (Sound Wizard Playback).


Setup Wizard Overview

To ensure your PC-to-Phone connection quality is at its best, deltathree.com offers a setup wizard to guide you through the configuration process. This optional wizard appears automatically the first time you open PC-to-Phone and checks your playback and recording capabilities, as well as your network connection. If you do not wish to run this wizard upon first opening PC-to-Phone, click Cancel.

Sound Wizard step 1: Playback Settings

This step tests your speaker setup, ensuring that you will be able to clearly hear the person you are calling.

Follow the steps detailed below:

1.	Choose a playback device:

The Setup Wizard identifies all sound cards installed on your PC and displays them in a drop-down list. From this list, choose the sound card you wish to transmit the sound you hear from the person you call.

2.	Click 'Play'. You should hear the message "Welcome to deltathree" and see the audio meter rise and fall accordingly.

3.	Adjust the volume bar until you are satisfied with the playback volume, then click 'Stop'.

4.	If you do not hear the playback message clearly, click 'Help' for troubleshooting tips.

5.	Click 'Next' to continue.

Sound Wizard step 2: Recording Settings

This step checks your recording quality, and optimizes its sound. This ensures that you will be heard clearly by the person you call.

Follow the steps detailed below:

1.	Choose a Recording device:

The Sound Wizard identifies all sound cards installed on your PC and displays them in a drop-down list. From this list, choose the sound card you wish to transmit your voice when you call.

2.	Click 'Record'.

3.	Speak into your PC microphone, or into the head/handset attached to your PC.

4.	After 5 seconds, you will hear your recorded voice played and see the volume meter rise and fall accordingly.

Note: If you have two sound cards installed, the playback of your voice will be transmitted through the playback device previously specified for your machine (Sound Wizard: Playback).

5.	If you are not satisfied with the sound quality, adjust the volume bar and repeat steps 2-4.

6.	If you are still not satisfied with the sound quality, click 'Help' for troubleshooting tips.

7.	Once you are satisfied with the sound quality, click 'Next' to continue with the Sound Wizard, or 'Back' to return to the previous step (Sound Wizard Playback).

Network Analyzer

This step tests whether you can use PC-to-Phone from your current location. This is particularly helpful if you are connecting from behind a firewall.

Follow the steps detailed below:

1.	Click 'Start test'; the wizard will check whether you can connect to PC-to-Phone. You will be notified when the test is complete.

2.	If you can connect, a message will inform you that the test was successful.

If you cannot connect, a message will inform you that the test failed.

Note: This does not necessarily mean you will be unable to use PC-to-Phone. Click 'Help' to receive tips on troubleshooting your network connection.

3.	Click 'Finish' to end the Setup Wizard, or 'Back' to return to the previous step (Sound Wizard: Recording).


Log In box

If you are already a deltathree.com member, click Log In; the Log In box appears.

To enter your account information:

1.	Enter your 8-digit UserID

2.	Enter your 4-digit Password

3.	If you want PC-to-Phone to remember your UserID and Password for future use, select the Save Password checkbox.

4.	Select the geographic area closest to where your server is located from the Server Location drop-down list.

5.	Click 'Log In Now' to enter the information and activate your account for PC-to-Phone use.

Congratulations, you are now ready to start using PC-to-Phone. For dialing instructions, click here.


Phone Book

Recognizing that there are often several ways to reach a person, we have enhanced the phone book to support a variety of phone numbers per entry, as well as an fax/email link.

Calls to these phone numbers, as well as fax/email links to the D3Box inbox, are initiated with a single click from within the Phone Book box itself.

Using the Phone Book:

To add a number to the phone book:

1.	Click on the Phone Book button or go to: Phone/Add to Phone Book.

2.	Enter a name and phone number (with no spaces or dashes) in the Add New Name box.

3.	Enter a nickname, work phone number, fax number, mobile number or email address (optional).

4.	If you want the nickname to appear in the Speed Dial list, select the Include in Speed Dial checkbox. Click here for more information about Speed Dial.

5.	Click 'OK'.

To edit a number in the phone book:

1.	Click on the Phone Book button or go to: Phone/Organize Phone Book; the Phone Book box appears.

2.	Display the desired entry using the alphabet list across the left side of the Phone Book box.

3.	Select the entry to be edited.

4.	Click 'Edit'; the Add New Name box appears.

5.	Change the name and/or phone number.

6.	Edit a nickname, work phone number, fax number, mobile number or email address (optional).

7.	If you want the nickname to appear in the Speed Dial list, select the Include in Speed Dial checkbox. Click here for more information about Speed Dial.

8.	Click 'OK'.

To call a number in the phone book:

1.	Click on the Phone Book button or go to: Phone/Organize Phone Book.

2.	Using the alphabet list down the left side of the Phone Book box, display the desired entry.

3.	Select the entry to be dialed.

4.	Click the number or email address you wish to contact; PC-to-Phone initiates a call or fax/email link.

Speed Dial:

To call a number from the Speed Dial pad, left-click the nickname appearing in the Speed Dial pad; PC-to-Phone will display a menu of available contact types, i.e., home number, work number, mobile number, fax number email. Selecting a option from this menu automatically initiates a call or fax/email link.

Phone Number Format:

Phone numbers will be listed according to the following standard:

Dialing Format:	Examples:
Standard delimiters, where a plus sign '+' indicates country code, parentheses '(xxx)' indicate area code, and a dash '555-1212' parses the local number.	+1(212)555-1234 (US) +44(171)222-1234 (UK)


HIDD_DIALING_CONF
Preferences: Dialing

Delay on Comma

When you dial a number that includes a comma, PC-to-Phone will pause for a specified number of seconds. This feature is particularly helpful when dialing numbers that include an automated voice prompt and which require entering an extension.

This option allows you to define the delay time (in seconds) caused by inserting a comma. Click here for further details about dialing numbers that include an extension.

Max number of history entries

This is where you set the maximum amount of recently dialed numbers that you can view in the drop-down list.

Receiving PC-to-PC calls on your PC-to-Phone

You can also receive PC-to-PC calls to your PC-to-Phone. How you receive the call depends on the settings defined in your Dialing preferences (available under Tools/Preferences/Dialing).

The Incoming panel in the Dialing tab provides three options for receiving incoming calls.

Option		Result
Automatically accept incoming calls		Connects you with the calling party immediately, with no message.
Reject incoming calls		Blocks incoming calls.
Ask before accepting calls		When you receive a call, a message is displayed and the calling IP address appears on the PC-to-Phone Number Display. You will need to indicate whether you wish to connect.
Notify me when a new version is available

If you select this checkbox, whenever deltathree.com produces a new version of PC-to-Phone, you will receive notification the next time you log in. A dialog box will appear offering you the option to immediately upgrade to the newest version.


HIDD_LOOKFEEL
Preferences: Appearance

PC-to-Phone has built-in multi-lingual support. This enables you to choose your PC-to-Phone user interface from any available language and skin.

The default language is English.

Once you set a language, you can select from a list of skins currently available for that language.

To set the language of your PC-to-Phone:

1.	From the Tools menu, select Skins.

2.	From the Language drop-down list, select a language.

3.	Select your preferred skin (see below) and click 'OK'. If you do not select a skin you will be assigned the default.

To set the skin of your PC-to-Phone:

1.	Set the PC-to-Phone language as described above.

2.	From the Skin drop-down list, select a skin. If you do not select a skin you will be assigned the default.

Note that the list of available skins is limited to those that correspond to your selected language.

3.	Click 'OK'.

To download additional skins:

1.	Log in to www.deltathree.com if you have not already done so.

2.	If there are new skins available for your language and version of PC-to-Phone, the Download Additional Skins button will be enabled.

3.	Click the Download Additional Skins button to link to a website from which you can download the latest skins.


HIDD_PREFERENCES: SOUND
Preferences: Sound

This tab allows you to define the characteristics of the PC-to-Phone sound transmission.

PC-to-Phone automatically reads all sound devices installed on your PC. From the drop-down lists underneath each heading, define the playback and recording device you wish to use with PC-to-Phone.

Note: We recommend that you define your sound device in the course of running the Setup Wizard. This wizard appears the first time you open PC-to-Phone following the download, and can be run at any time by selecting Setup Wizard from the Tools menu. By running the Setup Wizard, you can not only select but also test that your sound devices work with PC-to-Phone.


Dialing Format Assistance

The Dialing Format Assistance box helps you dial a number in the correct format. It appears automatically upon detecting a number entered with an incorrect format. You can also open the box at any time by clicking the '?' button to the right of the Number Display panel.

This feature automatically creates a number in a format that PC-to-Phone can read.

When you enter the country/region from the drop-down list, the corresponding country/region code is automatically populated in the the Full Number field.

Once you have entered your number, click OK. The number will appear in the Number Display bar.


Speed Dial

Speed Dial:

There are two ways to add a Speed Dial number:

Click once on an empty speed dial button, or

Select and add/edit a name in the Phone Book, then select the Include in Speed Dial checkbox.

To call a number from the Speed Dial pad, left-click the nickname appearing in the Speed Dial pad; PC-to-Phone will display a menu of available contact types, i.e., home number, work number, mobile number, fax number email. Selecting a option from this menu automatically initiates a call or fax/email link.

To edit a Speed Dial number, right-click the nickname appearing in the Speed Dial pad; the Add New Name box opens. From here you can edit the Speed Dial entry.

Changes made to a Speed Dial number are stored in the Phone Book. Click here for more information about the Phone Book.


Add New Name

To add a number to the phone book:

1.	Click on the Phone Book button or go to: Phone/Add to Phone Book.

2.	Enter a name and phone number (with no spaces or dashes) in the Add New Name box. The nickname is populated automatically with the first name of the entry.

3.	Enter a work phone number, fax number, mobile number or email address (optional).

4.	Edit the nickname (optional).

5.	If you want the nickname to appear in the Speed Dial list, select the Include in Speed Dial checkbox. Click here for more information about Speed Dial.

6.	Click 'OK'.


Dialing Instructions

PC-to-Phone Dialing Instructions

To dial using our PC-to-Phone service (even for a local or domestic call), please follow the instructions below.

DIALING FORMAT

Dial numbers only; no spaces, dashes or symbols. (To learn about advanced dialing techniques, click here.)

Country code + area code* + local number

Do NOT dial an international access code (e.g., 011 or 00) before the number.
*If the area code begins with zero, omit the zero (e.g., for '09' dial only '9').

EXAMPLES:
441712221234 (UK)
12025551234 (US)

*For dialing Moscow, include the zero in the area code. Dial 7095 then the number.

HOW TO DIAL:
1. Enter Phone number in the white bar at the top.
2. Click 'CALL' to place a call.
3. Click 'HANG UP' to end the call.


Minimizes PC-to-Phone. It can be easily re-opened by clicking the blue triangle icon in your system tray.


This box helps you dial in the correct format.